About DayBedPlanet
DayBedPlanet started as a local furniture store in in 1995. In the year 2000 we started selling our products online and have made thousands of customers satisfied around the world. We are fully committed to offering our customers the best prices and best customer service online. If you have a question or a problem we will work hard to solve it.
We are firm believers in one on one customer service. If you can not find what you need on this page feel free to call us at 888-996-9890 there will be a real person who answers the phone and that person will be committed to helping you.
Security Information
We appreciate that a customer might be hesitant to send personal information over the internet. DayBedPlanet has security measures in place to protect the loss, misuse and alteration of any information you submit on any of our websites. When you place an order with DayBedPlanet, and enter your email address, you are automatically assigned an account with us. You can come back at any time and log into your account with your email address, and all of the data in your account will be accessible, in the event that you wish to change any of your contact information or you wish to place future orders with us.
Shipping
Day Bed Planet is proud to offer FREE SHIPPING Everyday on all orders shipping within the Contiguous U.S. If you live in Alaska or Hawaii please call us for a shipping quote. We also offer White Glove Delivery Service for an additional charge.
What is White Glove Delivery?
White Glove Delivery Service is a complete in-home delivery of your new purchase. We use a 2 person crew, take your merchandise out of the box and place it in the room of your choice (bring your product up or down up to 2 flights of stairs), providing the room is clear where you want the new furniture placed. We will also perform minor assembly (up to 30 minutes) and remove the empty boxes from your home.
Shipping Times
We always try to get you your product as fast as possible. Most daybeds and futons should arrive within 5-7 Business Days. Some daybed bedding products and comforter sets are made to order and may take 5-14 Business Days. If you have any questions about your order please call us at 888-996-9890
Return & Exchange Policy
DayBedPlanet.com is so confident in the products we sell that if you are not 100% satisfied with your purchase, just call us within 15 days of your delivery and we will authorize either a return or exchange. When shipping the item back to us, just make sure that the product is in its original condition with its original packaging or similar protection, just like when it was received. If any damage occurs due to insufficient packing or protection, partial credit or no credit will be issued. Since we use third party freight companies, any and all shipping charges will not be refunded (actual outbound shipping costs we incurred originally and inbound). If an item is returned for any reason other than a manufacturers defect, a minimum 15% re-stocking fee will be imposed. If an item arrives defective the manufacturers service center may need to authorize the return, depending on what product you purchased (call for details). Higher re-stocking fees will be based on if the product is returned with original box, owners manual, warranty card, etc. We will not give any credit for a returned item that did not receive pre-approval by a DayBedPlanet representative. If you have any questions please feel free to contact us by phone at 888-996-9890.
